Twenty Tips for Navigating Change - Part 1 of 2
Over the next two days, we’re discussing change.
Organizations and people resist change. Change is hard. Change is scary. Change, however, can be good. It is necessary in this business climate that organizations be open and adaptable to change. This week we are going to go through 20 tips to help you as you implement new strategies to communicate the process, receive feedback, and present change as making a positive impact on the organization and its employees.
Today we’ll review 6 tips for documenting and developing a strategy for change.
1. DELEGATE: For each strategy (depending on the size of the company) designate a group responsible for managing change.
2. EVALUATE: Identify the employees, groups, processes, customers, vendors, etc. that will be affected by this change. Do not assume that any change is too small to concern a person or group. Lean to the other side, and assume that even a part – time individual will feel some impact and have an opinion about change.
3. ANALYZE: For each item identified, develop a written document on how the change will affect them objectively. Will they have additional responsibilities or less, will they need new training, will they make less money or more, will they report to a new person, will they change departments or work in a new location.
4. OBJECTIVE EMPATHY: Next, take each item and consider how they will be affected subjectively. Will they feel threatened? Will they feel that their job is at risk? Will they feel that they have been “demoted”? Will they feel they have not been understood? Consider whether they were knowledgeable of the change coming, a part of the discussion on the change, or if for strategic reasons, they were not aware of the change at all.
5. COMMUNICATE: Considering the objective and subjective effects for each group, develop a communication plan that includes the following:
- Clarify the Vision
- Identify the strategy necessary to achieve the vision
- Identify the objective changes that will take place
- Identify the “good” that will come from that change (increased productivity, less frustration, more profits, better communication, etc.)
- Identify the concerns that will come from the change (consider both objective and subjective lists)
6. MITIGATE: Identify ways to mitigate the concerns identified in 5e. For instance, if a strategy will involve change of location, identify what benefits come from this – increased productivity, better facility, closer to main arteries, bigger work areas etc.